Intermediate Retail Fraud Analyst

About TD Bank Group


The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (“TD” or “the Bank”).


TD is the sixth largest bank in North America by branches and serves over 24 million customers in three key businesses operating in a number of locations in financial centres around the globe:


– Canadian Retail, including TD Canada Trust, TD Auto Finance Canada, TD Wealth, TD Direct Investing, and TD Insurance;

– U.S. Retail, including TD Bank, America’s Most Convenient Bank, TD Auto Finance U.S., and an investment in TD Ameritrade; and

– Wholesale Banking, including TD Securities.


TD had CDN$1.1 trillion in assets on January 31, 2015. TD also ranks among the world’s leading online financial services firms, with approximately 9.7 million active online and mobile customers. The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol “TD”.


Department Overview


Retail Fraud Management within Financial Crimes & Fraud Management Group (FC&FMG) is responsible for the development and management of fraud prevention strategies and detection processes designed to control fraud related losses across multiple channels and products


Fraud Management is a customer-facing, fast-paced environment requiring quick response to changing priorities and provides a unique opportunity to leverage your analytical ability within an Operational environment


Job Type



Job Status

Full Time



8:30 – 5:00


Business Line



Job Category – Primary

Business Analysis | Reporting


Job Category(s)

Business Analysis | Reporting


Job Description


Reporting to the Senior Manager, Retail Fraud Management, the Analyst will be responsible for developing and monitoring strategies to mitigate fraud while balancing the impact to customers and our Operations teams as well as the following:


– Conduct analysis on customer, account and transactional data to create segmentation and develop fraud rules/strategies while balancing the impact to Operations teams and the customer experience

– Monitor existing strategies to ensure continued effectiveness i.e. that they meet false-positive and detection rate criteria. Explain variances and recommend remedial actions

– Produce timely diagnostics to identify system, strategy and operational issues

– Convert analytic insights into recommendations for specific fraud management initiatives, and perform post-implementation tracking to ensure that targets are attained

– Provide ad-hoc analysis to support decision-making at the senior executive level

– Maintain productive relationships with all stakeholders including other FG&FMG teams, Retail Risk Management, product groups and external vendors

– Create management reporting for analytics activities, fraud strategy performance & trend analysis


Job Requirements


– University degree in a numerate discipline e.g. Math, Statistics,

– Solid understanding of retail lending products and channels (asset)

– Proficient with data extraction/mining tools such as SAS and SQL

– Proficient with Microsoft Office applications; Advanced Excel

– Ability to react quickly and recognize priorities


Additional Information


– Conceptual thinker, ability to wade through data and arrive at conclusions

– Demonstrated analytical, financial modeling and problem solving skills

– Strong interpersonal and leadership skills and comfort in interacting with all levels of management

– Ability to communicate strategy analysis to both technical and non-technical team members, either verbally or via documentation

– Demonstrated ability to effectively manage multiple projects and priorities simultaneously

– Provide support and guidance to other members of the Fraud Management team

– Strong team collaboration skills






At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.


**Province/State (Primary)



City (Primary)